SMS is hiring a Helpdesk Specialist (Intermediate) to support Defense Threat Reduction Agency (DTRA) on the Integrated Information Technology Support Services (I3TS) contract. The role operates within the Service Desk function, which serves as the single, initial contact point for customers and mission partners to resolve incidents and problems for DTRA infrastructure, networks, applications, and systems.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Job Responsibilities

*****Short Term Assignment Approximately thru November 2026****This could be a little longer.

• Install, configure, and upgrade desktop computers, laptops, printers, and other peripherals.
• Install and configure operating systems (primarily Windows) and various software applications.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Perform network troubleshooting and connectivity support.
• Provide technical support and training to end-users.
• Document all work performed in our help desk ticketing system.
• Maintain an inventory of all IT assets.
• Assist with the setup of new workstations.

Required Qualifications

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Req # 2026-5442